Use Sugester free for 30 days, with no setup fees and no long-term commitments. After that, choose a paid plan from 7 EUR per user per month or stay on the free plan.
For small teams that want to run the whole company in one system.
The most popular choice for mid-sized companies and customer service teams.
The full platform plus your own integrations.
Free plan. For freelancers and anyone who wants to try the platform with no time limit: 2 users, 3 mailboxes, 100 emails per month, 1 GB of storage. AI features with your own API key. API access up to 1,000 requests per month.
Choose the free plan| Free | Pro plan | Max plan | Enterprise plan | |
|---|---|---|---|---|
| Plan | ||||
| Monthly price, billed annually | 0 EUR | 7 EUR / user | 9 EUR / user | 14 EUR / user |
| Monthly price, billed monthly | 0 EUR | 9 EUR / user | 12 EUR / user | 18 EUR / user |
| Users | 2 | unlimited | unlimited | unlimited |
| Free trial | - | 30 days | 30 days | 30 days |
| Limits (counted in the app) | ||||
| MailboxesEmail accounts connected to the helpdesk. Own SMTP is unlimited on every plan. | 3 | 10 | 30 | unlimited |
| Emails sent / month | 100 | 1,000 / user | 5,000 / user | 10,000 / user |
| File and attachment storage | 1 GB | 10 GB | 100 GB | 500 GB |
| AI tokens / month | your own API key | 100k | 1M | 10M |
| Automations (scenarios) | 1 | 10 | 20 | 50 |
| When you exceed a limitWe never block your team. We warn you at 80% of the limit and, once it is exceeded, suggest an add-on pack or a higher plan. | in-app notice | in-app notice, add-on pack or higher plan | in-app notice, add-on pack or higher plan | in-app notice, add-on pack or higher plan |
| Features | ||||
| All modules (CRM, helpdesk, chat, email, tasks, projects, VoIP, knowledge base, forms, CMS) | ✓ | ✓ | ✓ | ✓ |
| Multilingual knowledge base | ✓ | ✓ | ✓ | ✓ |
| Marketplace integrations | 1 | all | all | all |
| API and webhooks | up to 1,000 requests / month | ✓ | ✓ | ✓ |
| Custom domain | - | - | ✓ | ✓ |
| Custom connectors (your own code) | - | - | - | ✓ |
| Support | ||||
| Support channels | email + chat + phone | email + chat + phone | email + chat + phone | email + chat + phone |
| First response time | - | within 24 h on business days | within 24 h on business days | within 4 h during business hours |
When one resource grows faster than the rest, add a pack instead of moving to a higher plan.
| +10 mailboxes | price on request |
| +100 GB file storage | price on request |
| +100,000 emails / month | price on request |
| +1M AI tokens / month | price on request |
Yes. For 30 days you use it free of charge, with no card, no setup fees and no long-term commitments. After that you choose the Pro, Max or Enterprise plan, or stay on the free plan.
No. The Pro plan already includes every module: CRM, helpdesk, live chat, email, tasks, projects, VoIP, knowledge base, forms and CMS. Higher plans raise the limits and add features, not modules.
The price is per user. For example, the Pro plan at 7 EUR with 5 users comes to 35 EUR net per month when billed annually.
Non-profit organisations and open source projects get 90% off any paid plan. The account is billed normally and receives an invoice. Write to us to activate the discount.
With annual billing the monthly price is about a quarter lower than with monthly billing. You can change the billing period in the panel at any time.
Yes. When you upgrade, the difference is charged pro rata until the end of the billing period. When you downgrade, the new price applies from the next cycle.
Yes. New users are charged pro rata until the end of the current period.
We will not switch off your account or block your team. When you get close to the limit we let you know, and once it is exceeded we get in touch to choose an add-on pack or a plan that better fits your growth.
On the free plan, AI features (assistant, reply generation, classification) require connecting your own key from an AI provider such as Anthropic or OpenAI. You then pay the provider directly for the tokens you use. On paid plans AI tokens are included in the subscription.
You get an email at 80% usage. Once the limit is exceeded, the AI assistant stops replying until the end of the billing period. You can buy a token pack or move to a higher plan.
No. The system runs in the cloud. Hosting, updates, backups and security are included in the subscription. Data is stored on servers in the European Union (AWS, Ireland region).
Yes. The system is fully responsive and works in the browser on phones and tablets. Native Android and iOS apps are also available.
Your data is safe. After the trial you have 30 days to choose a plan. Data is not deleted automatically.
Write to us at helpdesk@sugester.pl, call +48 22 599 42 58 or use the chat on our website. We reply on business days.
Have a Sugester 1 account? Your plan is billed according to the previous price list.
See the Sugester 1 price list →